2007 Reaffirmation Teams
3.8.3 - 2007 Reaffirmation Teams
The institution provides a sufficient number of qualified staff—with appropriate education or experiences in library and/or other learning/information resources—to accomplish the mission of the institution.
The University of Texas at Dallas (UT Dallas) provides sufficient qualified staff with appropriate education or experiences to accomplish the mission of the university in supporting the preparation of graduates who are “prepared for life, work, and leadership” and “in advancing excellent educational and research programs .” Services are provided in the University Libraries , the Learning Resource Center of the Office of Undergraduate Education , and the Academic Computing and User Support Division of Information Resources  by personnel prepared through prior education and work experience, and by in-service training, to deliver effective support for the academic and research needs of faculty, students and staff, as well as essential skills for success in future endeavor. The University Libraries consist of the Eugene McDermott Library (the main library facility) , the Callier Library  at the Callier Center for Communications Disorders, and a small satellite facility called MC2 in the School of Management building  .Library Staff
The process of professional recruitment for librarians is guided by two documents published by the Association of College and Research Libraries (ACRL): Statement on the Terminal Professional Degree for Academic Librarians , which recognizes the master’s degree in library science from a library school program accredited by the American Library Association as the appropriate terminal professional degree for academic librarians; and A Guideline for the Screening & Appointment of Academic Librarians Using a Search Committee , in which the ACRL outlines the processes and procedures to be followed when colleges and universities conduct searches for academic librarians.
The library employs two types of professionals: those holding a master of library or information science degree, and those holding other relevant degrees. As of August 2007, the library employed 17.33 full-time equivalent professionals with a master’s degree from a library school accredited by the American Library Association. Two additional professional positions are currently unfilled. Seven library professionals hold either doctoral degrees, archival degrees, or other relevant educational credentials. Each professional staff member has been credentialed by the university in accordance with his or her job description, resume, and academic transcripts, all of which are filed with their personnel records and can be viewed in the Credentials Navigator 
The library employs 42 support staff members, with education and experiential qualifications that are appropriate to the area of responsibility for each position. Student workers account for 7.675 additional full-time employees (FTE). The Libraries post an organizational chart on the library website . A full roster of the library staff is included in the supporting documents .
Staffing levels in the library can be measured against those of the libraries at five peer Texas universities, primarily other regional campuses in The University of Texas System, using the National Center for Education Statistics (NCES) 2005 databank, the most recent full set of data available for comparative purposes . The University Libraries rank fourth out of six for size of the full library staff per FTE student and third out of six when only professional staff is considered. UT Dallas enrollment, reported as 10,714 to NCES in 2005, is the smallest of any of the institutions in this comparison group-which includes two of the larger University of Texas comprehensive institutions, The University of Texas at Arlington and The University of Texas at San Antonio, as well as Texas State University and the University of North Texas-all enrolling approximately twice the FTE at UT Dallas. In 2005, the library reported to NCES that it employed 15 librarians. Currently, there are 22.3 librarians on the library’s roster, an increase of 49% that exceeds the enrollment increase of approximately 36%. The total number of professional positions in the libraries has grown by 37%, keeping pace with enrollment growth.
Library staff members routinely attend training workshops, including those conducted by the university, and conferences, which are not limited to library association conferences. Each staff member is encouraged to attend relevant sessions held by the UT Dallas Human Resources Management Department, and supervisors are expected to attend any new sessions covering such topics as performance appraisal. Staff members who attend conferences share their experience with other colleagues via written conference reports   that are disseminated through the library’s intranet page. A copy of the 2006 library travel report is included in the supporting documents .
Supervisors are expected to participate in the Library Advisory Board, a forum created to develop and revise library policies and guidelines. Policies developed by the board are given to the dean of the libraries for final approval prior to implementation. Minutes from these meetings are distributed and placed on the library’s intranet page  .
The library has monitored library user satisfaction with library services, including staff services, by administering the Association of Research Libraries’ LIBQUAL+ Survey  in spring 2006 and spring 2007. Responses to the 2006 survey indicate that the users of the UT Dallas Libraries were generally satisfied with staff service . The overall perceived mean level of service was 7.25 on a scale of 1 to 9, with 9 being the highest. Only subtle changes occurred in responses to the 2007 survey .The Learning Resources Center Staff
Although the university has experienced a significant level of success in attracting students with very good academic records and high scores on their admissions tests, some students require assistance in achieving the level of accomplishment in some basic skill areas required for success as they proceed through the UT Dallas curriculum. As a result, the university created a Learning Resource Center (LRC) that became part of the Office of Undergraduate Studies in 1994. The LRC strives to “enable all students of diverse populations to become independent and successful learners .”
The support programs offered in the LRC include individual tutoring, a reading lab, a math lab, calculus review sessions , and supplemental instruction through which students can participate in facilitated group study sessions that supplement classroom experiences in several UT Dallas courses . In addition, the LRC offers developmental math, reading, and writing classes for which students receive credits that do not count toward graduation. Preparation for graduate admissions tests and teacher certification tests are also available. The success of the supplemental instruction program in improving the achievement and increasing the engagement of UT Dallas learners is documented in analyses that compare the average grades and retention rates of students in the same classes who participated or did not participate in the program from fall 2003 to spring 2007. The average grades of participants are consistently higher than those of non-participants, and the withdrawal rates are consistently lower for participants in every semester reported except summer 2006 when withdrawal rates were nearly the same for the two groups . A high level of client satisfaction with the quality of services provided by the staff is documented in the LRC’s annual reports .
The LRC’s staff consists of a small cadre of clerical workers, instructors, and tutors complemented by approximately 20 temporary and student employees selected for their demonstrated skills in targeted areas that are the focus of the programs conducted in the LRC. A roster of LRC full-time and part-time permanent staff is included the supporting documents . Qualifications of the instructors responsible for developmental math and writing courses are presented in the Credentials Navigator .Academic Computing Staff
As demonstrated in the organizational chart for Information Resources , the university’s central information technology (IT) unit supports the basic infrastructure (business and academic computing, networking, web services, e-mail, etc.) that enables the work upon which much of the university’s mission relies. One hundred staff and approximately 50 student workers engage in these activities in the Information Resources Department. In addition, various other departments in the university also employ staff engaged in IT support functions, typically providing more specific services directly related to support of their individual units. The number of employees engaged in these services is well in line with staffing levels for Carnegie Doctoral Intensive Universities reported in the EDUCAUSE Core Data Service Fiscal Year 2005 Summary Report, the latest available version of the results of the annual national survey. According to the report, centralized FTE IT staff positions in Doctoral Intensive institutions ranged from six to 242.5, with a mean of 85.3 and a median of 70.1  . At UT Dallas IT positions generally require at least a bachelor’s degree and suitable experience, with additional experience serving in lieu of a degree for some positions and isolated cases. The credentials of Information Resources managers are included in the Credentials Navigator .
Academic computing activity is directly supported by the Academic Computing and User Support Division of Information Resources where three units-Media Services, the Computer Labs Group, and Help Desk Services-provide instructional multimedia for classroom use ; troubleshoot and advise students, faculty, and staff when they experience hardware and software problems ; and run student computer labs in two classroom buildings and the McDermott Library . A roster of the Academic Computing and User Support Staff is supplied in the supporting documents . To assist UT Dallas faculty in utilizing the university’s online course management system, Information Resources has created a cross-departmental “UTD eLearning Team” that combines the skills of three system administrators and two instructional technologists to provide customer support, communication, and education . This unit also conducts training in the use of applications software for faculty and staff.